Creating value for all stakeholders. The group’s digital transformation enhances customer experience and supports italy
KEY ACHIEVEMENTS IN Q2-25:
The Polis Project, designed to simplify access to public administration services, particularly in small municipalities, continues to make significant progress. As of 30 June, over 3,900 post offices have been transformed into Digital Service Hubs. The passport issuance service has exceeded 81,000 applications and is now active in 2,720 locations – including approximately 2,300 Polis post offices located in municipalities with fewer than 15,000 inhabitants and 415 major cities. The service is highly popular in smaller towns, accounting for c.70% of total requests.
Green initiatives continue in support of the Group’s environmental strategy. As of 30 June, the low-emission delivery fleet has increased to around 29,000 vehicles, including more than 6,200 electric ones. Over 3,000 buildings have been upgraded with smart building technologies and more than 690 photovoltaic systems have been installed, contributing to the Group’s growing renewable energy production.
Poste Italiane and the Italian National Police have renewed their agreement to strengthen cybersecurity for public services and digital infrastructure. The partnership enhances an established collaboration, with increased information sharing, joint operations to counter cyber threats and dedicated training programmes to reinforce digital security capabilities.
Poste Italiane’s SuperAPP has achieved remarkable success, with over 8 million users and ranking as the most downloaded free app. This milestone reflects the Group’s ability to deliver accessible, user-friendly digital services. A new feature, ‘Dona ora’ (Donate Now), allows users to support environmental and social initiatives.
Since the beginning of the year, Poste Vita has expanded its product range with five insurance investment solutions classified under art. 8 of the SFDR Regulation. These include traditional (class I) products (‘Poste Valore Solidità Più II’), multiclass (‘Poste Progetto Obbligazionario Bonus III’, ‘Poste Progetto Direzione Valore’, ‘Poste Progetto Obbligazionario’), and unit-linked (class III) products (‘Poste Prospettiva Sviluppo’), combining sustainability-focused criteria with a range of financial risk-return profiles.
