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Financial services: solid investment portfolio and strong commercial momentum
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Financial services: solid investment portfolio and strong commercial momentum

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In the financial year 2025, Adjusted Operating Profit (EBIT) reached €1.0 billion, up 16.0% year-on-year

In FY-2025 gross revenues (including intersegment distribution revenues) were up 3.6% y/y to €6.7bn (€1.7bn in Q4-25, -2.2 % y/y).

External revenues were at €5.7bn, +2.9% y/y (€1.4bn in Q4-25, -1.8% y/y).

Net Interest Income up to €2.7bn, +6.7% y/y (€702m in Q4-25, +8.5% y/y), representing the highest NII ever recorded, driven by yield enhancement actions and retail deposits.

Postal savings’ distribution fees were up 4.6% y/y, at €1.8bn (€470m in Q4-25, +4.3% y/y) benefitting from improving flows.

Transaction banking fees were down 6.3% y/y at €702m (€180m in Q4-25, -11.7% y/y), impacted by lower payment slip volumes.

Consumer loans’ distribution fees were at a record €265m up 12.5% y/y (€63m in Q4-25, +4.7% y/y), driven by higher margins, confirming the strength of the multi-partnership distribution model.

Fees from Asset Management were up 1.6% y/y at €185m (€49m in Q4-25, +23.0% y/y), driven by higher Assets under Management.

Total Financial Assets reached €600bn in FY-2025, up €10bn from December 2024. Net inflows[6] of investment products amounted to €2.5bn year to date in addition to €1.8bn from the consolidation of the Cronos portfolio. Postal Savings outflows improved, supported by the strong performance of Postal Bonds and new liquidity offers.

In FY-2025 Adjusted EBIT[7] reached €1bn, +16.0% y/y (€254m in Q4-25, -1.6% y/y), reflecting revenue trend.

2026 Strategy Update

2026 Financial Targets

  • Gross Revenues: €6.8bn (2025: €6,674m) with relevant contribution from Investment portfolio revenues (€2.7bn), resilient in a normalized interest rates scenario and stable Postal savings fees (€1.8bn).
  • Adjusted EBIT: €1.0bn (2025: €1,044m).
  • Net Profit: €0.7bn (2025: €766m).

2026 Operational Objectives

Products:

  • Enhance new liquidity offerings across savings and investment products.
  • Broaden dedicated Premium product offering.
  • Additional market-leading partner for salary-backed loans.

Commercial Tools & Support Initiatives:

  • New AI-powered front-end for customer profiling and SuperApp drive-to-Post Office effect.
  • Integrated marketing and sales campaigns focused on key commercial priorities.
  • New pricing governance process to strengthen client relationships.
  • Improved incentive scheme for sales force focused on client asset inflows.