Poste Italiane creates value for all stakeholders by empowering its people as a key driver of sustainable success. Through the Polis Project, Poste Italiane has reinforced its nationwide presence and its role in supporting social cohesion and digital inclusion in local communities and rural areas. By year-end, 4,849 post offices have been transformed into digital service hubs and 160 co-working spaces have been created. Over 190,000 public administration services were provided, including more than 140,000 passports, improving access for citizens in both small and major cities. Poste Italiane has been certified as a ‘Top Employer’ for the seventh consecutive year, confirming its position as Italy’s leading employer, thanks to its ongoing commitment to fostering a corporate culture grounded in participation, innovation and long-term shared value creation. Poste Italiane has been included in the ‘LinkedIn Top Companies 2025’ ranking, placing it among the 25 best employers for career development opportunities in Italy. This recognition highlights the Group’s focus on skills development, professional growth and its ability to attract and retain talent. Employee engagement continues to be a cornerstone of the Group’s ESG strategy through ‘INSIEME’. The company-wide initiative open to all employees, which in its third edition, gathered more than 27,000 voluntary contributions in support of the Group’s ESG Strategy. Poste Italiane received the ‘Dyslexia Friendly Company’ recognition awarded by the Italian Dyslexia Association (AID), thanks to a project developed by a team of employees within the ‘INSIEME’ initiative. For the first time, Poste Italiane received, the UNI/PdR 159:2024 certification for its inclusive employment policies supporting people with disabilities; the UNI/PdR 125:2022 and UNI ISO 30415 certifications were also confirmed, recognising the Group’s commitment to gender equality and diversity. The corporate welfare programme has reached a new record of approximately 50,000 participants (+22% vs. 2024). Through continuous dialogue with its employees, Poste Italiane has further expanded its comprehensive welfare system enhancing the quality of life and overall wellbeing. Poste Italiane’s SuperApp has achieved remarkable success, representing the Group’s single digital access point for products and services. The App’s daily active users have exceeded 4 million and has reaffirmed its position as the leading Italian app. Among this year’s new features is the “Donate Now” service, leveraging our digital channels to support social impact initiatives. Poste Italiane received the Digital Sustainability Award 2025, promoted by the Digital Sustainability Foundation. The Group’s client-centric approach to artificial intelligence enhances the accessibility of customer support services through biometric voice recognition. Initiatives to reduce CO₂ emissions from delivery operations have progressed and Poste Italiane stands out for its excellence in road safety standards. As of the end of December, our last mile delivery fleet included around 30,000 low-emission vehicles (of which 6,230 are full electric). The first green corridor for parcel delivery, powered by a 100% electric road fleet became operational. During the year, Poste Italiane was awarded the highest rating – three stars – in the FIA Road Safety Index. Further progress was made in improving building energy efficiency and expanding renewable energy generation. Also, thanks to the Polis Project, the number of sites equipped with smart-building solutions rose to 4,320, while more than 870 photovoltaic systems have been installed for a total capacity of 29 MWp. Poste Italiane confirms its commitment to sustainable finance. In line with its objective of maintaining 100% of its investments offering aligned with environmental and/or social characteristics, Poste Vita launched six new insurance investment products during the year, combining sustainability principles with diversified financial objectives. BancoPosta Fondi SGR further reinforced its role as a responsible investor by introducing a CO2 monitoring and mitigation strategy across its Article 8 (SFDR) retail investment products.
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