sostenibile

Poste Italiane continues its sustainabile growth journey, creating value for all stakeholders

2024 key ESG milestones

  • Through the Polis Project, part of the NRRP Complementary Plan, Poste Italiane supports the country’s economic, social and territorial cohesion while bridging the digital divide in smaller municipalities. As of today, 3,026 Post Office renovations have been completed (a further c.600 underway) and 81 co-working sites have been created. Over 50 thousand Public Administration services have been provided to citizens, including more than 20 thousand passports.
  • Poste Italiane has been recognised as ‘Top Employer’ for the sixth consecutive year, reaffirming the robustness and breadth of its people-focused programmes, including training, skills development, talent enhancement, D&I, as well as a comprehensive corporate welfare system.
  • Employee engagement remains a key enabler of Poste Italiane’s sustainable growth strategy. The ‘INSIEME Connecting Ideas’ initiative, open to all employees, has gathered approximately 2,400 proposals across three editions, reinforcing our corporate purpose and driving innovation by valuing our people’s contributions.
  • Service quality and security remain at the heart of Poste Italiane’s commitment to approximately 46 million customers reached through our phygital platform. Customer Experience went up to c.35% (vs c.24% in 2017), while the Fraud prevention Centre has prevented fraud attempts worth €25 million. This dedicated unit, including 100 specialists and operational 24/7, ensures the security of online transactions and those carried out across the 12,755 Post Offices.
  • Poste Italiane continues to make progress in reducing Group’s Co2 emissions, with the goal of achieving carbon neutrality by 2030. The Fleet Renewal Project has been completed, introducing approximately 28,400 low-emission vehicles of which 6,141 electric and c.8,800 hybrid models. Additionally, the Group is advancing its real estate transformation to improve energy efficiency and renewable energy generation. Also, thanks to the Polis Project, the number of sites equipped with smart building solutions has reached 2,318 while 580 photovoltaic systems have been installed, with a total capacity of c.22.3MWp.